Therapeutic Visits Reduced by a Third: Insurance not to Blame!
Someone has some ‘splaining to do. Let me fill you in…
Yesterday afternoon I received a text message from one of the Therapist indicating that insurance only approved two visits per week per discipline. This is a reduction from three sessions in the past.
Naturally, my fury was immediately directed at insurance. I told Sue and she was, ah, well… pissed. She even scared me. It’s just a bad idea to mess with a loving mom. I had a brief second of pity for the poor soul that was just minutes away from dealing with her. Being a frequent tenant in the proverbial dog house, I knew this was not going to be pretty.
She was on the phone with insurance within minutes.
Insurance tells Sue they approved exactly what was asked for. What’s that, you say? Are they telling her that the Therapists actually requested fewer visits?!? WTF… as the youngsters would say.
Sue calls me… so angry she has trouble forming a sentence. I know better than to mess with her in this state. Best to wait until she can muster at least noun-verb agreement. Amazingly, she has no problems with adjectives. I wait patiently as she somehow turns verbs into pronouns.
She’s just so angry that it’s my turn to have the baton handed to me. I’m off and running, placing a call to the senior therapist. Voice mail! I leave my best “can you tell just how angry I am?” message, asking for an explanation.
I hear back from therapist later that evening. Yep, it was her that put in for only two visits. Seems this was her plan all along, although she was quick to share the blame with the therapists who actually do the visit. I do my best to apply logic to her rationale. Sue does as well. Neither of us are able to connect the dots. Her babble is so counter-intuitive that I have no way of encoding it into my own mind. I continue to grapple with it.
Hers my problem, there was deception and cover-up. She withheld information and was hoping insurance would cover her tracks. When this didn’t happen, she remained silent… until I called. She has no idea (or, at least, no sympathy) for the damage she caused with insurance approving therapy going-forward.