The Text the Explains Much
On Monday, April 4 at 10:31 PM, I was surprised to receive a text message from an employee of Capital Home Health Care (CHHC). You will remember how CHHC unceremoniously “discharged” Ryan from receiving their therapy. They said they contacted insurance to advise, but there is definitely some questions about that too. More on that later.
As you will see in the following transcribed text message, this employee (who shall remain nameless for now) offered to send me a letter to save her integrity. I never received it, despite asking for it again and again.
Well, here you go (as written… please insert the punctuation and disregard the spelling errors). This text was so long, it came in as three text bubbles.
I need to talk to you i am sorry this ssituation got so out of hand i am upset and need to explain everything to you capital and i did ryan wrong
I was pressured into something by the company that i should not have been capital has told me not to talk with you i do not care i need to save my integrity
What you have heard from me is not who i am if you will read it id like to send you a letter. [Signed]
Insurance Has no Record of Being Contacted
When we called our insurance company last week to look into other therapy organizations we were hit with another bombshell. Amazingly, they had no record of being contacted by CHHC to neither notify them of Ryan’s discharged nor inquire about other agencies they could refer us to. This is clearly in complete contrast to what I was told in the previous Monday’s voice mail. In fact, it was the first the case manager heard of this!
Adding Insult to Injury
Last December, at the CHHC holiday party, the company president (I believe) got up in front of all the employees and announced that CHHC would be donating a Certified Nursing Assistant (CNA) to help us three days a weeks for 4 hours each day. This was to start immediately. This position would do tasks in support of Ryan. Examples would include doing his laundry, cleaning his room, cleaning his equipment, and so on.
Well, on the first day the CNA was to arrive, she called in sick (at least that’s what I was told). Let me just put it this way, it must be one hell of an illness because CHHC never fulfilled their pledge. To this day, CHHC hasn’t sent a CNA!
It seems to me this is a company that operates unethically, but I’ll let you make-up your own mind.